Duty of Candour Policy

Thorkhill Surgery Duty of Candour Policy

Thorkhill Surgery is committed to fulfilling its obligations under the statutory duty of candour. This policy outlines how we comply with these obligations and defines individual responsibilities in raising and addressing concerns.

Commitment to Openness and Honesty

We are dedicated to fostering a culture of openness and truthfulness to enhance the safety of our patients, staff, and visitors, and to improve the quality of our healthcare systems. In instances where patients or employees have suffered harm due to our services, Thorkhill Surgery will:

• Investigate the incident thoroughly.
• Assess the situation impartially.
• Offer an apology if warranted.
• Provide a clear explanation of what occurred.

Improving Care and Communication

Our policy aims to elevate the standards of care, accountability, and communication between Thorkhill Surgery, our patients and their carers, our staff, and visitors. We ensure that our responses to such incidents are grounded in openness, honesty, and promptness.

Date last updated: 03rd June 2024